To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How to control cookies

You can control and/or delete cookies as you wish - for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

How do we use cookies?

We use cookies for several reasons and functionalities …

Cookie Agreement

Cookie Name: CookieAgreement

Cookie Description: This cookie is used to store that you had agreed to the cookie agreements of Active Tracing.

AcT columns cookie

Cookie Name: ColumnConfiguration

Cookie Description: This cookie is used to store the desired order of Shipment Value columns displayed within the overview screens, so that if a customer changes the AcT display settings, these will be saved for the user’s next AcT usage.

AcT session ID cookie


Cookie Description: This cookie is used to store the current Internet Browser Session ID of the Active Tracing session being used by each user, whereby these Session IDs are used to track each users Active Tracing session, for example to allow users to use “Back” button in Browser, to prevent loss of previously entered details and to store intermediate the authentication token of the registered area of AcT.

Connection ID for DHL loadbalancer infrastructure

Cookie Name: & TSxxxxxxxx (TS01a56014 & TS01a8a6ff)

Cookie Description: It shows to DHL loadbalancer that there is already an active session and to which AcT server node your connection should be forwarded …

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